Drive the successful onboarding of enterprise customers, supporting them on the change management activities required pre-launch e.g. stakeholder engagement, communications planning, training.
Ensure that onboarding and expansion efforts result in increases in usage, adoption and customer value.
Work closely with your enterprise customers to understand their business needs, helping them define success metrics and business impact with InnerMobility and plans to deliver on these.
Provide data-led insights to customers to inform their strategy and launch tactics
Partner with customers long-term, providing consulting support on how to drive cultural change and transform the way work is done in the organization.
Establish incredible rapport and trust with your customers
Travel to customer sites (approximately once a month, or more) to lead multiple-day workshops or launch activities, speaking, presenting to and facilitating discussions with stakeholders from their HR, IT, leadership and more
Predict and forecast risk, problem solve and work independently
Contribute to the creation and maintenance of change management materials.
Collaborate with other departments within the company, e.g. Implementation, Sales, RnD, Product, Support, BI.
Meet and exceed quarterly targets or other targets defined by the business.
5-7 years of experience in HR Transformation, Change Management or Consulting
Experience working with enterprise customers
English at a native level
Experience with a variety of change management models and methodologies (ADKAR, Kotter’s, 7 S, etc.)
Proven ability to communicate, present to, and influence key stakeholders at all levels of the organization, including C level executives
Understanding of HR software (HRIS, HCM, ATS, LMS/LXP, etc)
Advanced problem-solving skills and verbal and written communication skills
Excellent presentation and listening skills