We’re looking for a change management expert with a proven track record of leading an HR transformation for large enterprises (>25K employees) to work with our strategic enterprise customers supporting them in the deployment of Gloat’s internal talent marketplace. In this role, you are expected to develop high-trust relationships with your customers, lead face to face workshops, and ensure your customers are following change management best practices, while leading them towards the successful adoption of the Gloat product in their organization. You will be measured on your customer’s KPI results with the talent marketplace (adoption, hires, usage), will be expected to lead the long term rollout strategy for your customers, lead customer quarterly business reviews and ultimately, ensure your customers’ success.
Work closely with your enterprise customers to understand their business needs, helping them define their long term rollout strategy, success metrics and business impact
Influence change within customers to drive adoption of best practices and successful change management methodologies, thereby deriving optimal utilization of the product
Establish incredible rapport and trust with your customers
Work directly with customer’s HR, change management and senior executive team
Collaborate with other departments within Gloat’s company, e.g. Support, Implementation, Project Managers
Influence your customers to adopt additional functionality and/or integrations, demonstrating the value it will bring to their organization
Predict and forecast risk, problem solve and work independently
In non Covid times, travel is expected to customer sites (approximately 1-2 a quarter) to lead multiple-day workshops or launch activities, speaking, presenting to and facilitating discussions with stakeholders from their HR, IT, leadership and more
Meet and exceed quarterly targets or other targets defined by the business
5-7 years of experience in HR transformation roles with an expertise in change management
Proven track record of leading a successful HR transformation for a large enterprise (>25K employees)
Experience working with enterprise SaaS or enterprise software solutions
Understanding in HR software (HRIS, HCM, ATS, LMS/LXP, etc)
English at a native level
Proven ability to communicate, present to, and influence key stakeholders at all levels of the organization
Account management and customer facing experience — advantage
Influencer and assertive
Advanced problem-solving skills, verbal and written communication skills
Excellent listening and negotiation abilities
This information will help us presonalize your demo.
