Enterprise Customer Success Manager

Tel Aviv · Full-time · Senior

About The Position

We’re looking for a change management expert with a proven track record of leading an HR transformation for large enterprises (>25K employees) to work with our strategic enterprise customers supporting them in the deployment of Gloat’s internal talent marketplace. In this role, you are expected to develop high-trust relationships with your customers, lead face to face workshops, and ensure your customers are following change management best practices, while leading them towards the successful adoption of the Gloat product in their organization. You will be measured on your customer’s KPI results with the talent marketplace (adoption, hires, usage), will be expected to lead the long term rollout strategy for your customers, lead customer quarterly business reviews and ultimately, ensure your customers’ success.

Responsibilities

Work closely with your enterprise customers to understand their business needs, helping them define their long term rollout strategy, success metrics and business impact

Influence change within customers to drive adoption of best practices and successful change management methodologies, thereby deriving optimal utilization of the product

Establish incredible rapport and trust with your customers

Work directly with customer’s HR, change management and senior executive team

Collaborate with other departments within Gloat’s company, e.g. Support, Implementation, Project Managers

Influence your customers to adopt additional functionality and/or integrations, demonstrating the value it will bring to their organization

Predict and forecast risk, problem solve and work independently

In non Covid times, travel is expected to customer sites (approximately 1-2 a quarter) to lead multiple-day workshops or launch activities, speaking, presenting to and facilitating discussions with stakeholders from their HR, IT, leadership and more

Meet and exceed quarterly targets or other targets defined by the business

 

Requirements

5-7 years of experience in HR transformation roles with an expertise in change management

Proven track record of leading a successful HR transformation for a large enterprise (>25K employees)

Experience working with enterprise SaaS or enterprise software solutions

Understanding in HR software (HRIS, HCM, ATS, LMS/LXP, etc)

English at a native level

Proven ability to communicate, present to, and influence key stakeholders at all levels of the organization

Account management and customer facing experience — advantage

Influencer and assertive

Advanced problem-solving skills, verbal and written communication skills

Excellent listening and negotiation abilities

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