Senior Project Manager

Tel Aviv · Full-time · Senior

About The Position

We’re looking for a senior project manager to lead our most strategic enterprise customers throughout their entire life cycle with Gloat. In this role, you are expected to develop high-trust relationships with your customers, lead face to face workshops, manage the project plan, its timelines and oversee all of the onboarding work streams including IT and Change Management, until a successful launch of the product is announced in their organization. Once customer goes live, you continue to build out the t rust and ensure a successful long term and expansion plan is in place for your customer. You will be measured on customers’ go-live, their defined success metrics, KPI results and satisfaction. We are looking for candidates who are self-starters, have high integrity, thrive in dynamic environments and have experience managing software or SaaS deployments at large global enterprises.

Responsibilities

Drive the successful onboarding of enterprise customers, taking ownership of the project delivery while coordinating key customer and internal stakeholders

Manage customer post go-live and ensure successful launch leads to full scale implementation

Establish incredible rapport and trust with your customers

Travel to customer sites (approximately 1-2 a quarter) to lead multiple-day workshops or launch activities, speaking, presenting to and facilitating discussions with stakeholders from their HR, IT, leadership and more

Establish project plan and timelines for go-live, incorporating the different onboarding work-streams, e.g. change management, integrations, IT signs off, legal, Support.

Influence change within customers to drive adoption of best practices and successful implementation, thereby deriving optimal value and utilization of the product and service.

Predict and forecast risk, problem solve and work independently

Collaborate with other departments within the company, e.g. Implementation, RnD, Product, Support, BI.

Meet and exceed quarterly targets or other targets defined by the business.

Manage customer post go-live and ensure successful launch leads to full scale implementation

Work closely with your enterprise customers to understand their business needs, helping them define success metrics and business impact with InnerMobility


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Requirements

5-7 years of experience in technical project management & implementation at or with enterprise companies

Experience managing enterprise SaaS or software solution deployments

English at a native level

Proven ability to communicate, present to, and influence key stakeholders at all levels of the organization, including C level executives

Understanding in HR software (HRIS, HCM, ATS, LMS/LXP, etc) – Advantage

Account management and customer-facing experience

Advanced problem-solving skills and verbal and written communication skills

Excellent listening, negotiation, and presentation abilities

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