Senior Project Manager

New York · Full-time · Senior

About The Position

We’re looking for a senior project manager to lead the implementation of our most strategic enterprise customers. In this role, you are expected to develop high-trust relationships with your customers, lead face to face workshops, manage the project plan, its timelines and oversee all of the implementation work-streams (integrations, IT, testing, change management) until a successful launch of the product is announced in the customer’s organization. You will be measured on customers’ go-live, the implementation quality and customer satisfaction. We are looking for candidates who are self-starters, have high integrity, thrive in dynamic environments and have experience managing software or SaaS deployments for large global enterprises with a minimum of >25K employees. We are looking for candidates based in the US, in eastern or central time-zones.

Responsibilities

  • Drive the successful implementation of Gloat’ product for enterprise customers, taking ownership of delivery while coordinating with the customer and internal stakeholders
  • Work closely with your enterprise customers to understand their business needs, helping them define success metrics and business impact
  • Establish incredible rapport and trust with your customers
  • Work directly with customer’s project manager and senior executive team
  • In non Covid times, travel is expected to customer sites (approximately 1-2 a quarter) to lead multiple-day workshops or launch activities, speaking, presenting to and facilitating discussions with stakeholders from their HR, IT, leadership and more
  • Establish project scope, plan, dependencies and timelines for go-live, incorporating the different work-streams, e.g. change management, integrations, IT signs off, legal, Support.
  • Influence change within customers to drive adoption of best practices and successful implementation, thereby deriving optimal value and utilization of the product
  • Predict and forecast risk, problem solve and work independently
  • Collaborate with other departments within the company, e.g. Implementation, RnD
  • Meet and exceed quarterly targets or other targets defined by the business
  • Close to go live, handover the implementation plan and details over to Support


Requirements

  • 5-7 years of experience in technical project management & implementation at or with enterprise companies
  • Experience managing enterprise SaaS or software solution deployments
  • English at a native level
  • Proven ability to communicate, present to, and influence key stakeholders at all levels of the organization, including C level
  • Account management and customer facing experience
  • Influencer and assertive
  • Advanced problem-solving skills and verbal and written communication skills
  • Excellent listening, negotiation, and presentation abilities
  • Understanding in HR software (HRIS, HCM, ATS, LMS/LXP, etc) – Advantage

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