We’re looking for an Enterprise Customer Success Manager (CSM), in eastern or central time-zones USA, with a proven track record of successfully leading large enterprise customers (>25K employees) towards their desired outcomes.
As an Enterprise CSM, you will be collaborating closely with our strategic enterprise customers, and supporting them in the deployment of Gloat’s internal talent marketplace. In this role, you are expected to develop high-trust relationships with your customers, lead face to face workshops, and ensure your customers have a long term rollout strategy of Gloat Talent Marketplace for their organization. You will be partnering closely with other internal Gloat project members, such as the Project Manager, Technical Implementation, Support, Change & Enablement Consultants, and others. You will be measured on your customer’s KPI results with the talent marketplace (adoption, hires, usage), will be expected to lead quarterly business reviews, and ultimately, ensure your customers’ expand, renew and become referenceable!